What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
By David Freemantle.
Description
Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value). - from Amzon
ISBN(s)
1857882016, 9781857882018
